Mining · Resources · Oil & Gas
Mining IT Support. Anywhere Operations Take You.
Mining IT Services delivers 24/7 technology support, cybersecurity, remote connectivity and on-site engineering for mining, resources and oil and gas businesses.
From head offices to remote mine sites, exploration camps and processing facilities, we keep your people connected, systems protected and operations supported. Across Australia, Papua New Guinea and Indonesia.
*Certification wording and applicable legal entity to be confirmed against verified certificates before publication.
Built for remote operations
IT Infrastructure Designed for the Realities of Mining.
Operating in the resources sector brings a different set of technology challenges. Sites can be thousands of kilometres from headquarters, telecommunications infrastructure is often unavailable, and equipment must withstand harsh conditions.
We combine remotely delivered managed IT, dedicated cybersecurity, resilient network design, hardware logistics and coordinated on-site assistance — designed around distributed workforces, remote connectivity, logistics constraints and the need to minimise disruption.
Remote Mine Sites
Resilient networks, local servers and coordinated field support for operating mines far from head office.
Corporate Offices
Managed IT, Microsoft 365 and security for the offices that run distributed operations.
Exploration Camps
Rapidly deployed satellite connectivity and preconfigured kits for short-term programs.
Processing Plants
Site networks and infrastructure coordinated carefully alongside operational technology teams.
Accommodation Villages
Camp-wide WiFi, fair bandwidth and CCTV for rostered workforces.
Logistics & Port Operations
Connectivity, CCTV and support for warehouses, hubs and export ports.
24/7 Managed IT
Your IT Helpdesk Doesn’t Clock Off.
Mining and resources operations do not run nine-to-five. With rotating rosters, night shifts and distributed workforces, support must be there when it is needed.
Our 24/7 remote helpdesk supports workers across head offices, operational sites and accommodation — Microsoft 365, email, devices, network access, applications, permissions, security alerts and general IT requests. Where physical work is needed, we coordinate authorised site personnel or our smart hands network.
24/7 Remote IT Support
$99
per user / month
Monthly recurring support commitment
Calculate Your Support CostThe recurring helpdesk is separate from on-site engineering, network projects, hardware and connectivity, which are quoted individually.
Our services
Complete Technology Services for Mining Operations
Twelve core capabilities, delivered as one coordinated service across every site.
Mining Managed IT Support
Complete outsourced IT management for mining businesses. We look after laptops, servers, Microsoft 365, networks, patching, monitoring, backups and user lifecycle across head office, operating sites and exploration teams, so your people can focus on production rather than passwords.
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Managed Detection & Response
Detection and response that does not sleep. Managed endpoint protection identifies suspicious behaviour, isolates affected devices and escalates incidents, while centralised monitoring collects security events, raises alerts and drives structured investigation and response workflows.
Learn moreStarlink & Satellite Connectivity
Low Earth orbit satellite done properly. We assess coverage and plan options, mount and position terminals, integrate power and networking, connect through managed firewalls, monitor performance and pair Starlink with backup links so a single terminal is not a single point of failure.
Learn moreMining Camp WiFi
Accommodation WiFi that workers actually rate. We design coverage for rooms, dining halls, gyms and offices, separate guest, worker and corporate traffic, manage bandwidth fairly, link buildings with fibre or wireless backhaul and monitor the whole network around the clock.
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Pit & Operational WiFi
Engineered outdoor wireless for operational areas. We extend enterprise WiFi to workshops, laydowns, processing plants and suitable pit environments using outdoor-rated access points, point-to-point and sector links, industrial enclosures and fibre backhaul, designed from site surveys and coverage modelling.
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CCTV & Video Surveillance
Networked video surveillance built for remote sites. We design and install IP cameras for offices, camps, gates, warehouses and workshops, size recorders for your retention needs, secure remote viewing, protect power with UPS and monitor camera health remotely.
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Fibre & Structured Cabling
The physical foundation of every site network. We plan and coordinate single-mode and multimode fibre backbones, Cat6 and Cat6A copper, racks, cabinets and patch panels, cabling to WiFi and CCTV, outdoor pathways and protection — fully tested and documented.
Learn moreNAS & Mining Data Storage
Fast local storage for large mining datasets. Site NAS keeps geological data, survey outputs, drawings, drone imagery and video close to the people who use them, with resilient drives, permissions, snapshots, backups and scheduled replication back to head office.
Learn moreRemote Hands & Smart Hands
Local hands with central expertise. When a remote site needs a firewall replaced, a port patched or a server reseated, we coordinate available local engineers or authorised contractors while our senior engineers direct the work remotely and verify the result.
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Office in a Pallet
Our signature service for new sites. Tell us the location and head-count and we deliver a consolidated, preconfigured kit — laptops, firewall, switches, WiFi, satellite internet, backup 4G/5G, phones, printer and UPS — tested, documented and ready to plug in on arrival.
Learn moreHardware Procurement & Lifecycle
Standardised hardware delivered ready to use. We source laptops, servers, switches, firewalls, access points, printers and UPS units, then tag, enrol, image and test them before shipping to site — and manage warranty, repairs, replacement and disposal through the asset's life.
Learn moreERP, CRM & Database Support
Reliable platforms for business-critical software. We host and support ERP and CRM infrastructure, manage SQL Server environments, provision users and access, troubleshoot performance and integrations, coordinate updates with vendors and protect data with tested backups.
Learn moreRemote connectivity
Connecting Operations Beyond the Reach of Traditional Networks.
We assess, deploy and support satellite, fixed wireless, cellular and site-to-site connectivity — selected on location, suitability and availability, and combined with security, monitoring and automatic failover.
Starlink
Low Earth orbit satellite with low latency. Suits remote offices, camps and field operations with clear sky view.
Amazon Leo
Amazon's emerging LEO network. A future option for multi-provider resilience, subject to rollout.
Sky Muster
NBN geostationary satellite. Higher latency; often best as a secondary link for eligible premises.
4G
Wide regional coverage. With external antennas, a strong primary or failover link near towns and highways.
5G
Higher capacity where available in regional centres. Suits depots and sites close to coverage.
Multi-WAN Failover
Firewalls that combine links and switch automatically, keeping critical traffic flowing when one path fails.
Wireless
Reliable Wireless Networks from the Camp to the Pit.
Mining Camp WiFi
Wireless for accommodation rooms, common areas, administration buildings and shared facilities — with capacity, coverage, traffic separation and access controls.
Pit & Operational WiFi
Engineered outdoor networks for workshops, laydown yards, processing facilities and selected pit environments.
National smart hands network
Local Technical Hands. Centralised IT Coordination.
Remote technology challenges often need someone physically on site. We coordinate field engineering for equipment replacement, troubleshooting, cabling, network installs and deployments — through centralised technical management, authorised site personnel and our contractor network.
Technology
Enterprise Technology for Demanding Environments.
Lenovo
Business laptops, desktops, workstations and selected server platforms.
HPE
Enterprise servers, storage and infrastructure.
Fortinet
Firewalls, secure networking and cybersecurity infrastructure.
Cisco
Enterprise switching, routing, wireless and network security.
Ubiquiti UniFi
UniFi switching, wireless networking, gateways and video surveillance where suitable.
Ricoh
Office printing, multifunction devices and document infrastructure.
Brands shown are technologies we work with. No authorised partnership, reseller tier or certification is implied unless stated on our partners page.
Experience
Experience Supporting the Resources Sector.
Standards
Security and Quality Built into How We Operate.
ISO/IEC 27001:2022
Information Security Management
A systematic approach to information security: risk assessment, access controls, information handling and continual improvement.
ISO 9001:2015
Quality Management
Documented processes, repeatable service delivery, customer focus and continual improvement.
Industries
Industries We Support
Mining & Mineral Resources
IT, connectivity and cybersecurity for open-cut and underground mines, processing facilities, accommodation and head offices.
Mineral Exploration
Rapidly deployed connectivity, Office in a Pallet, field laptops, data storage and remote support for exploration camps and mobile teams.
Oil & Gas
IT, cybersecurity, communications and field infrastructure support for geographically distributed oil and gas assets and offices.
Remote Workforce Accommodation
Camp WiFi, internet bandwidth, VoIP, CCTV, guest networks and operational support for mining accommodation villages.
Engineering & Construction
Temporary project offices, CAD/BIM infrastructure, secure file sharing, procurement and mobilisation for resources construction projects.
Resources Logistics & Ports
Site networking, WiFi, CCTV, hardware and distributed staff support for resource-sector warehouses, logistics offices and ports.
Pricing
Straightforward Pricing for 24/7 IT Support.
Monthly support
$990
10 × $99 / user / month
Annual equivalent
$11,880
Monthly recurring × 12
All amounts AUD, before GST.
Included in 24/7 Remote IT Support
- 24/7 remote IT helpdesk access
- Remote troubleshooting for covered users
- Microsoft 365 user assistance
- Supported laptop and desktop troubleshooting
- Business application access assistance
- Account and password support
- IT ticket logging and escalation
- Remote support coordination
Cybersecurity tooling, licences, hardware, connectivity, field engineering, projects and specialist software work may be separately quoted unless expressly included in your final service agreement.
Insights
Latest Mining Technology Insights
Technical Guides
The Complete Guide to IT Support for Remote Mining Sites
20 Oct 2026 · 3 min read
Satellite & Remote Connectivity
Starlink for Mining Operations: What IT Managers Should Consider
17 Oct 2026 · 3 min read
Mining Camp Networking
How to Design Reliable WiFi for a Remote Mining Camp
14 Oct 2026 · 3 min read
Your Operations Are Remote. Your IT Support Doesn’t Have to Be.
Whether you need a 24/7 helpdesk, a secure mine-site network, satellite connectivity or engineers to assist with a remote deployment, our team can help you plan the right solution.