Mining VoIP Phone Systems
Mining VoIP Phone Systems and Unified Communications
One phone system for every site. Hosted VoIP and Microsoft Teams calling connect head office, site administration, camps and mobile workers with desk phones, softphones, call routing, auto-attendants, hunt groups and number porting — designed with resilient connectivity in mind.
Voice still matters on a mine site — for reception, security, camp administration and emergency coordination. VoIP brings every location onto one manageable system.
Features
Hosted VoIP provides desk phones, softphones and mobile apps with call routing, auto-attendants, hunt groups and voicemail. Microsoft Teams calling integration is available where suitable.
Designing for remote links
Voice is sensitive to latency and jitter. We prioritise voice traffic on the firewall, choose suitable connectivity and plan failover so phones keep working when a link drops.
Capabilities
What we deliver
- Hosted VoIP
- Desk phones and softphones
- Mobile calling apps
- Call routing and auto-attendants
- Hunt groups and voicemail
- Teams calling integration
- Site-to-site calling
- Multi-site management
- Number porting
- Resilient internet design
Common operational challenges
- Separate phone systems at each site
- Poor call quality over satellite
- Hard-to-change call routing
Mining use cases
- Unified numbering for head office and two mines
- Camp reception hunt group
- Teams calling for corporate staff
Delivery methodology
How we deliver
Assess
We review your sites, users, connectivity and risks, and confirm scope, access and induction requirements.
Design
We select standard, supportable technology and document the solution, costs and delivery plan.
Deploy
Equipment is prepared and tested before dispatch; remote and field engineers implement around your rosters.
Support
Everything is monitored and supported 24/7, with field services coordinated when physical work is needed.
Frequently asked questions
Does VoIP work over Starlink?
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Generally yes, with traffic prioritisation; performance varies with conditions.
Can we keep our phone numbers?
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Numbers can usually be ported to the new service.
What about emergency calls?
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We configure emergency calling and location information as required.
Can calls route to mobiles after hours?
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Yes, call flows can route by time of day.
Related services
Remote Mining Internet
Connectivity designed for sites beyond fibre. We assess location, demand and risk, then combine satellite, cellular, fixed wireless and site-to-site links with firewalls, monitoring and automatic failover to deliver internet that keeps offices, camps and operations connected.
Learn moreMining Managed IT Support
Complete outsourced IT management for mining businesses. We look after laptops, servers, Microsoft 365, networks, patching, monitoring, backups and user lifecycle across head office, operating sites and exploration teams, so your people can focus on production rather than passwords.
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4G & 5G Failover
Cellular as primary or backup. We survey signal, evaluate carriers, install industrial routers with external antennas and configure single- or multi-carrier failover — monitored centrally so the switch-over happens automatically when the primary link drops.
Learn moreEnquire about VoIP & Unified Communications
Your Operations Are Remote. Your IT Support Doesn’t Have to Be.
Whether you need a 24/7 helpdesk, a secure mine-site network, satellite connectivity or engineers to assist with a remote deployment, our team can help you plan the right solution.