Managed IT Services for Mining Companies
Managed IT Services for Mining Companies
Complete outsourced IT management for mining businesses. We look after laptops, servers, Microsoft 365, networks, patching, monitoring, backups and user lifecycle across head office, operating sites and exploration teams, so your people can focus on production rather than passwords.
A mid-tier miner might have a corporate office in Perth or Brisbane, an operating mine 1,200 km away, two exploration camps and a contractor workforce that changes every quarter. Keeping that technology estate secure, consistent and supported is a full-time job — often for a team that does not exist.
Our managed IT service takes ownership of day-to-day IT administration across every location, using centralised tooling so that a laptop in a fly camp is managed exactly like one in the boardroom.
One standard across every location
We build a standard operating environment for devices, apply consistent security baselines and manage everything through cloud-based device management. New users receive a configured laptop wherever they are; patches and updates roll out on schedules that respect site bandwidth limits.
Servers and network equipment at each site are monitored centrally, so failing disks, offline links and expired certificates are flagged before they become outages.
Built around how mining teams actually work
We plan around shutdowns, rosters and mobilisation schedules. Onboarding a 40-person drilling contractor, splitting a site network for a new joint venture, or decommissioning a camp at the end of a program are all routine activities we coordinate end to end.
Capabilities
What we deliver
- Managed desktops and laptops
- Server monitoring and maintenance
- Microsoft 365 administration
- Network and firewall management
- Onboarding and offboarding
- Patching and software updates
- Mobile device management
- Backup monitoring
- Account security and MFA
- Asset and licence registers
Common operational challenges
- Inconsistent devices and security settings between sites
- No visibility of server or link health at remote operations
- Slow onboarding for contractors and new starters
- Patching that saturates satellite links during shift change
Mining use cases
- Corporate office with two operating mines and an exploration program
- Junior explorer needing a full IT function without hiring
- Contractor-heavy workforce with frequent user changes
Delivery methodology
How we deliver
Assess
We review your sites, users, connectivity and risks, and confirm scope, access and induction requirements.
Design
We select standard, supportable technology and document the solution, costs and delivery plan.
Deploy
Equipment is prepared and tested before dispatch; remote and field engineers implement around your rosters.
Support
Everything is monitored and supported 24/7, with field services coordinated when physical work is needed.
Frequently asked questions
Can you work alongside our internal IT team?
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Yes. We can provide fully managed IT or co-managed support where we handle helpdesk, monitoring or after-hours cover while your team focuses on projects.
Do you manage specialist mining software?
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We manage the platform — devices, servers, access and backups — and coordinate with the software vendor for application-specific configuration.
How do you handle patching over satellite?
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Updates are scheduled, staged and, where suitable, cached locally on site so each device does not download the same files over the satellite link.
How quickly can you onboard us?
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Onboarding timelines depend on the number of sites and users. We start with a discovery of your environment and agree a transition plan.
Related services
24/7 Remote IT Helpdesk
A round-the-clock remote helpdesk for rostered and FIFO workforces. Our engineers resolve account, device, Microsoft 365, remote-access and connectivity issues for staff at head office, on site and in camp, and coordinate local hands when a physical fix is required.
Learn more
Hardware Procurement & Lifecycle
Standardised hardware delivered ready to use. We source laptops, servers, switches, firewalls, access points, printers and UPS units, then tag, enrol, image and test them before shipping to site — and manage warranty, repairs, replacement and disposal through the asset's life.
Learn more
Backup & Disaster Recovery
Backups you have actually tested. We protect Microsoft 365, endpoints, servers and site NAS with local and off-site copies, replicate critical data between locations, document recovery plans and run regular restore tests so you know what recovery really looks like.
Learn moreEnquire about Mining Managed IT Support
Your Operations Are Remote. Your IT Support Doesn’t Have to Be.
Whether you need a 24/7 helpdesk, a secure mine-site network, satellite connectivity or engineers to assist with a remote deployment, our team can help you plan the right solution.