Mining ERP and CRM IT Support
Mining ERP and CRM IT Support
Reliable platforms for business-critical software. We host and support ERP and CRM infrastructure, manage SQL Server environments, provision users and access, troubleshoot performance and integrations, coordinate updates with vendors and protect data with tested backups.
ERP, maintenance, procurement and CRM systems underpin mining operations. They need stable infrastructure, secure access from every site and dependable backups.
Platform support
We look after hosting, databases, access, identity, integrations, updates and backups — the IT platform beneath the application.
Scope
The service supports the IT platform and coordinates with specialist software vendors where necessary. Functional consulting or proprietary product expertise is scoped separately.
Capabilities
What we deliver
- ERP application hosting
- CRM infrastructure
- User provisioning
- Database performance troubleshooting
- Microsoft SQL Server environments
- Application access and identity
- Integration troubleshooting
- Software updates
- Vendor coordination
- Backup and recovery
- Cloud migrations
- API integration infrastructure
Common operational challenges
- Slow ERP performance from site
- Failed integrations between systems
- Unclear responsibility between IT and vendor
Mining use cases
- Migrating an on-premises ERP to cloud hosting
- Fixing slow SQL queries
- Provisioning site users for a maintenance system
Delivery methodology
How we deliver
Assess
We review your sites, users, connectivity and risks, and confirm scope, access and induction requirements.
Design
We select standard, supportable technology and document the solution, costs and delivery plan.
Deploy
Equipment is prepared and tested before dispatch; remote and field engineers implement around your rosters.
Support
Everything is monitored and supported 24/7, with field services coordinated when physical work is needed.
Frequently asked questions
Do you configure ERP modules?
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Functional configuration is done by the vendor or specialist; we support the platform.
Can you host our ERP?
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Yes, on premises, in the cloud or hybrid, depending on vendor support.
Do you support SQL Server?
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Yes, including performance, backups and maintenance.
Can you help with integrations?
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We troubleshoot integration infrastructure and coordinate with vendors.
Related services
Cloud & Hybrid Infrastructure
The right workload in the right place. We design hybrid environments that combine cloud platforms and Microsoft 365 with on-site servers and storage, unified identity and resilient connectivity — so head office gains cloud flexibility while remote sites keep working when links degrade.
Learn moreSoftware & Application Support
Practical support for the applications mining teams rely on — from Microsoft 365 to geological, engineering and maintenance software. We package and deploy software, manage licences and access, troubleshoot performance and coordinate with vendors when product expertise is needed.
Learn moreBackup & Disaster Recovery
Backups you have actually tested. We protect Microsoft 365, endpoints, servers and site NAS with local and off-site copies, replicate critical data between locations, document recovery plans and run regular restore tests so you know what recovery really looks like.
Learn moreEnquire about ERP, CRM & Database Support
Your Operations Are Remote. Your IT Support Doesn’t Have to Be.
Whether you need a 24/7 helpdesk, a secure mine-site network, satellite connectivity or engineers to assist with a remote deployment, our team can help you plan the right solution.