Mining Software Support
Software and Application Support for Mining Teams
Practical support for the applications mining teams rely on — from Microsoft 365 to geological, engineering and maintenance software. We package and deploy software, manage licences and access, troubleshoot performance and coordinate with vendors when product expertise is needed.
Mining businesses run a mix of everyday business apps and specialised technical software. When a licence server is unreachable from site or an update breaks a plugin, work stops.
We manage the platform the software runs on and take the first line of troubleshooting, escalating to the vendor with the diagnostics they need.
Deployment and licensing
Applications are packaged and deployed through device management so every user gets a consistent install. We track licence counts and renewals and keep licence servers reachable from remote sites.
Vendor coordination
Functional consulting and product-specific configuration remain with the software vendor or specialist. We handle the IT side — access, compatibility, performance and integration — and coordinate the rest.
Capabilities
What we deliver
- Application packaging and deployment
- Licence management
- Licence server availability
- Access and permissions
- Performance troubleshooting
- Update testing
- Vendor escalation
Common operational challenges
- Licence servers unreachable from remote sites
- Inconsistent installs between users
- Updates breaking specialist workflows
Mining use cases
- Rolling out a geological modelling update to 30 users
- Fixing slow application performance over VPN
- Auditing licence counts before renewal
Delivery methodology
How we deliver
Assess
We review your sites, users, connectivity and risks, and confirm scope, access and induction requirements.
Design
We select standard, supportable technology and document the solution, costs and delivery plan.
Deploy
Equipment is prepared and tested before dispatch; remote and field engineers implement around your rosters.
Support
Everything is monitored and supported 24/7, with field services coordinated when physical work is needed.
Frequently asked questions
Do you provide training on specialist software?
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Product training is delivered by the vendor or a specialist; we support the IT platform and access.
Can you host licence servers?
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Yes, on site, in the cloud or in a hybrid arrangement depending on vendor requirements.
Is application support part of the helpdesk?
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Application access and troubleshooting for covered users is included; projects and specialist work are scoped separately.
Which applications do you support?
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Microsoft 365 and common business apps, plus many engineering and technical applications at the platform level.
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Learn moreEnquire about Software & Application Support
Your Operations Are Remote. Your IT Support Doesn’t Have to Be.
Whether you need a 24/7 helpdesk, a secure mine-site network, satellite connectivity or engineers to assist with a remote deployment, our team can help you plan the right solution.